Refund & Cancellation Policy

1. Cancellation

You may cancel your subscription at any time by going to Settings → Subscription → Cancel Subscription in your dashboard. No cancellation fees apply.

After cancellation:

• Your subscription remains active until the end of your current paid billing period.
• You will not be charged again after cancellation.
• Your audit reports remain accessible until the end of the billing period, then are subject to your plan's history limits.

2. 7-Day Money-Back Guarantee

If you are a first-time subscriber and are not satisfied with SEO-Snap, you may request a full refund within 7 days of your first payment. To request a refund:

1. Email billing@seosnap.in with subject line: "Refund Request — [your email]"
2. Include your registered email address and reason for the refund (optional but helpful).
3. We will process the refund within 5–10 business days back to your original payment method.

Note: The 7-day guarantee applies only to the first subscription purchase. It does not apply to renewal charges or plan upgrades.

3. No Refunds After 7 Days

After the 7-day guarantee window, subscription fees are non-refundable. This applies to:

• Monthly renewal charges.
• Plan upgrades (you are immediately moved to the higher plan).
• Cases where you forgot to cancel before the renewal date.

We recommend setting a reminder to cancel before your renewal date if you no longer wish to use the Service.

4. Exceptions — When We Issue Refunds Outside Policy

We may issue refunds at our discretion in the following cases:

• We experience a service outage of more than 48 continuous hours that prevents you from using the platform.
• A duplicate charge occurred due to a billing error on our side.
• You were charged after a confirmed cancellation.

To report any of the above, contact billing@seosnap.in with your invoice number and description of the issue.

5. Refund Processing Time

Timelines are estimates from the date we initiate the refund. Bank processing times may vary.

6. Contact for Billing Issues

For any billing or refund related queries:

• Email: billing@seosnap.in
• Response time: within 1 business day.
• Or use our contact form.